One Problem Per Consultation

The Doctors at Glenview Medical Centre have implemented a “one problem per consultation” policy.

We kindly ask that all patients do stick to this policy. The main reason for this is clinical safety.

Presenting the doctor/nurse practitioner with multiple problems means there is an increased risk that mistakes will be made, and we may not be able to address things in the depth that they require.

One of general practice’s main purposes is to detect serious disease early. We consider this to be our responsibility to you.

Our doctors/nurse practitioner cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively.

We strive to provide the best of care and ask that our service be used with care and consideration. Please do not be offended if the doctor/nurse practitioner asks you to rebook if you have more than one problem.

We are working in your best interests in order to keep you safe.

From the Doctors at Glenview Medical Centre.

New Patients

Glenview Medical Centre is welcoming new patients, our opening hours are Monday – Friday 8.00 am to 5.00pm. If you would like to arrange an appointment, please either contact reception on 07 843 4429.

Appointment Time Frames

Our doctor’s appointment time allocation is 15 minutes for each person, please be aware this is for standard medical consultations only.

Double appointments are required for more than one person attending, multiple problems, procedures and medicals. Please ask one of friendly reception staff to advise you on the correct appointment for you.

* ALL PATIENT FEES ARE SET AT A STANDARD SINGLE APPOINTMENT OF 15 MINUTES EXTRA TIME MAY INCUR AN ADDITIONAL FEE

AI Transcribing

We are always working towards improving the quality of care and making your visit as seamless as possible.

In line with this goal, we’re thrilled to introduce Heidi — an innovative note-taking assistant designed to enhance how we capture and manage your medical information.

What is Heidi?

  • Heidi is an advanced AI tool that assists our healthcare professionals by documenting key aspects of your consultation.
  • Operating in the background, it captures essential information such as your symptoms, medical history, and your doctor’s recommendations, allowing for smooth and uninterrupted appointments.
  • By automating note-taking, Heidi ensures that we maintain detailed and accurate medical records without interfering with your visit.

Why We Use Heidi

  • More Focus on You: With Heidi handling the notes, our healthcare providers can focus entirely on you during your consultation, leading to enhanced communication and a stronger patient–doctor connection.
  • Precision and Detail: Heidi records consultations with remarkable accuracy, ensuring that no critical information is missed. This thorough documentation helps in better diagnosis and treatment planning.
  • Improved Efficiency: Heidi reduces the time doctors spend on paperwork, freeing them to focus on patient care. This leads to shorter waiting times and more time dedicated to addressing your healthcare needs.
  • Consistency in Care: Heidi ensures that your records are always documented thoroughly, providing continuity of care. This means that whether you see the same doctor or another practitioner, they will have access to consistent and complete information about your health.

Your Privacy and Consent

Your privacy is very important to us. If you have any concerns about the use of Heidi during your appointment, simply let your doctor know. We fully respect your preferences and will gladly switch to traditional note-taking methods.

If you have any questions or concerns about Heidi, feel free to speak with your doctor or any member of our team. We are committed to ensuring your comfort and confidence in our services.

Please visit the below links if you would like to know more!